Integrity in Ethics - The Practice of Client Retention

Computer Works of Toledo is celebrating 10 years of serving the business communities of Northwest Ohio through the delivery of IT related products and professional services. It is fitting that as we celebrate this milestone, we are honored by a nomination for the Better Business Bureau 2009 Torch Award for Marketplace Ethics. This annual program acknowledges those who demonstrate a commitment to outstanding ethical business practices in dealings with their employees, vendors, customers and community.

Computer Works of Toledo understands that what we do is less important than how we do it. We have worked hard at forming long-term relationships by using a partnership for success approach. Some of our clients have been with us from the beginning, which is a testament to the value of that approach. Our motto, ‘Understanding Objectives – Delivering Results,’ in conjunction with a mission statement to conduct business ethically, is only part of the equation. It takes integrity to consistently deliver that commitment to ethics across all business dealings. This is especially true when presented with difficult circumstances, such as hard economic times.

To validate our efforts, we rely on positive feedback from our clients. In his nomination, Mike Deye of Hale Performance Coatings wrote, “When computers break, work comes to a complete stop. What I am impressed with, is when a call is made for a repair, they are here like lightning! On top of that, all repairs are done 100% accurate, and usually an improvement is made.” Mr. Deye went on to say, “When I am out and about, it seems that bad service is easy to find. It has been a long quest of ours to find a company like Computer Works.”

At Computer Works of Toledo, we know that integrity in ethics in the interest of client retention is a practice that is never completely satisfied. We continually strive to improve on the delivery of our products and services to meet the expectations of our clientele. Were it not for the feedback- both positive and critical- from our loyal clients, we would not be celebrating 10 years in business or the Marketplace Ethics Torch Award nomination. As our business model evolves to meet the demands of the regional IT market, what is at our core will never change. Conducting business ethically, and with integrity, will always come first. Above all else, we are solution advisors and relationship people.

Bill Wass - Technical Services Manager