A Managed Service Provider (MSP) is an IT consulting organization of diversely skilled technicians that can manage the cost effective maintenance of the clients IT systems through various custom tailored solutions. Typically, a Managed Service comes in the form of a Master Services Agreement with a Service Level Agreement that defines the coverage and associated fixed monthly fee. A client may choose to take advantage of multiple Managed Services from the same Managed Services Provider to cover all of their IT needs. An MSP manages successful business relationships with ethics, integrity, expertise, resources, and the trust of their clients.
Three key client benefits:
1. Proactive maintenance results in a quicker and sustainable return on investment for the clients by maintaining high standards for user efficiency and productivity in conjunction with extending hardware lifespan.
2. Both proactive and reactive maintenance can finally represent a tangible number in an IT budget where the traditional break/fix service model can lead to higher costs that are more difficult to predict.
3. A Managed Services Contract, as part of a Business Continuity Strategy, can lead to shorter meantime to resolution and controlled cost of downtime if a disaster recovery effort become necessary as a result of natural or man-made disaster or disruption
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